What Do We Do?

We engage your customers, find out what they are thinking about you, your competition, and the needs and desires that drive them when shopping for the types of products you offer. By deeply understanding and acting on what your customers reveal you will achieve:

• Increased Loyalty
• Increased Buying Behavior
• Increased Customer Contentment

We marry qualitative and quantitative data

By bringing together the two methodologies we can identify the crucial changes you need to make in order for customers to buy, return, and tell their friends to visit.

FlowMonitor gets to know your customers and their needs using a continuous cycle of:

• Customer surveys designed to identify the “hot topics”
• Phone focus groups (quick qualitative – delving deeper into “hot topics”)
• Actionable analyses

The continuous cycle allows us to stay on top of your customers’ ever-changing needs, desires, and expectations.

Understand your unique success formula to win and retain customers

Despite the wide variety or retail choices available, over a 3-month period, 65% of consumers do nearly all of their shopping of non-grocery items at fewer than 5 stores. 90% at fewer than 8 stores (FlowMonitor Consumer Behavior Study, April 2008). You need to get and stay on this list of your customer’s preferred stores to achieve long-term financial success. Our solution interacts and engages your customer to find out how you can establish your unique position in their minds.

Learn How We Do It