What Do We Do?

FlowMonitor makes customer experience research accessible and engaging by simplifying the process, shortening the cycle, and incorporating live feedback, resulting in a business tool that is powerful, relevant, and essential.

We harness the benefits of established research methods (quantitative and qualitative) without incurring the high costs, long turnaround times, and high maintenance often associated with conducting primary research. This allows you to focus, not on the conducting of the research, but on acting on the customer insights gained from the research.

We Link Internet Surveying with Live Customer Feedback

We bring together the two methodologies to identify the key issues you need to address in order for customers to buy more, return more often, and tell their friends to visit.

FlowMonitor gets to know your customers and their needs using a continuous cycle of:

• Online customer feedback surveys designed to identify the “hot topics”
• Live Customer Feedback Sessions (quick qualitative – delving deeper into “hot topics”)
• Actionable analyses through clear metrics

The continuous cycle allows us to stay on top of your customers’ ever-changing needs, desires, and expectations.

Understand your unique success formula to win and retain customers

For example, despite the wide variety or retail choices available, over a 3-month period, 66% of consumers do nearly all of their shopping of non-grocery items at fewer than 5 stores. 92% at fewer than 8 stores (FlowMonitor Consumer Behavior Study, November 2009). You need to get and stay on this list of your customer’s preferred stores to achieve long-term financial success. Our solution interacts and engages your customer to find out how you can establish your unique position in their minds.

Learn How We Do It