Our goal is to effectively link the power and efficiency of Internet surveying with an organized method of actually talking with customers. The result is a powerful new methodology for gaining a robust understanding of the often sophisticated elements that make up customer satisfaction today. Our key personnel bring 20 plus years of experience in consumer loyalty and satisfaction research for multi-channel retailers, national / specialty chains, and other consumer brands. They have helped many Internet Retailer Top 500® companies improve customer satisfaction.

FlowMonitor helps businesses achieve maximum financial success by obtaining clear measurement and a deep understanding of what their customers really want. We help you strengthen relationships by providing an avenue of ongoing dialogue with your customers about their every-changing needs, expectations and behaviors. We specialize in the integration of solid consumer research methodologies with live, personal feedback to produce actionable, ready-to-use business metrics.

We started this company because we saw that business is changing….

• Becoming increasingly complex and competitive.
• More resources that influence customer decision-making than ever before.
• More touch points than ever before (stores, online, kiosks, mobile).
• An increasingly fragmented customer base but…
• Loyalty levels remains unchanged.

Keys to success in this new environment are…

• The retaining of current customers (maintaining current loyalty levels).
• The successful courting of new customers.
• Highly delighting all of your customers so they’ll shop again and tell others.

Today’s businesses need a comprehensive customer satisfaction management solution to compete in this new environment and achieve financial success. FlowMonitor is here to help.

As your customer satisfaction research partner, FlowMonitor is committed to providing you with outstanding customer service, timely feedback, and actionable reporting of findings so you can immediately focus on utilizing the insights to achieve your business goals.

 Find out more about What we do and How we do it