We were founded in 2007 to effectively link the power and efficiency of Internet surveying with an organized method of actually talking with customers. The result is a powerful new methodology for gathering robust insights on today’s sophisticated retail shopper.  Our founder has nearly 10 years of experience in the consumer research/insights arena, most recently at a leading provider of insights to multi-channel retailers. He has worked with many companies regularly listed on the Internet Retailer Top 500®.

FlowMonitor helps retailers achieve maximum financial success by obtaining a deep understanding of what their customers really want. We help you strengthen relationships by providing an avenue of ongoing dialogue with your customers about their every-changing needs, expectations and behaviors. We specialize in the integration of solid consumer research methodologies with live, personal feedback to produce actionable, ready-to-use business insights.

We started this company because we saw that retailing is changing….

• Becoming increasingly complex and competitive.
• More resources that influence customer decision-making than ever before.
• More touch points than ever before (stores, online, kiosks, mobile).
• An increasingly fragmented customer base but…
• Store loyalty levels remains unchanged.

Keys to success in this new environment are…

• The retaining of current customers (maintaining current loyalty levels).
• The successful courting of new customers.
• Highly delighting all of your customers so they’ll shop again and tell others.

Today’s retailers need a comprehensive customer analytics solution to compete in this new environment and achieve financial success. FlowMontor is here to help.

As your customer insights solution partner, FlowMonitor is committed to providing you with outstanding customer service, timely feedback, and actionable reporting of findings so you can immediately focus on utilizing the insights to achieve your business goals.

 Find out more about What we do  and   How we do it